Sathiraa values customer satisfaction and aims to provide a smooth shopping experience. Please review the following return and exchange policy carefully before placing an order.

Returns and exchanges are accepted within 7 days from the date of delivery. The product must be unused, unwashed, and in its original condition with all tags and packaging intact. Items that are damaged due to customer handling or show signs of use will not be eligible for return or exchange.

Customized or made-to-order products are not eligible for return or exchange. Accessories, jewelry, and products purchased during sale or clearance offers are also non-returnable unless they are received in a damaged or defective condition.

Exchanges are allowed for size or product change, subject to availability. Only one exchange request is permitted per order. If the requested product is unavailable, customers may choose an alternative product of equal value or opt for store credit.

Once a return is received and inspected, approved refunds will be processed within 5 to 7 business days. Refunds will be credited to the original payment method or provided as store credit, depending on the chosen option.

If the return is due to a damaged, defective, or incorrect product sent by Sathiraa, the return shipping cost will be covered by us. For all other reasons, customers will be responsible for the return shipping charges.

To initiate a return or exchange, customers must contact our support team with their order ID and relevant details. Images may be required in case of damaged or defective products to help us process the request faster.

Sathiraa reserves the right to reject any return or exchange that does not meet the above conditions. Minor color differences due to screen resolution or lighting are not considered defects.

For any questions or assistance regarding returns and exchanges, please reach out to our customer support team.